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Supportive, reliable and consistent.

I wanted to extend some positive feedback to you, specifically related to the level of service we have recently received from your manager, Clive, and his team of engineers.

They have done a great job supporting me and the Environment Agency at Starcross with our M&E contract. After years of having substandard service from other suppliers, it is great to have such a reliable and consistent service from ECG.

Team Leader. National Laboratory Service, National Monitoring Services

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ECG team save National Library of Scotland a staggering 16% on their Carbon Footprint

ECGFS are main plant maintenance and operation contractors to the National Library for Scotland and have a full time team on site. In partnership with the Estates staff, who formed a Green Team, they made a number of adjustments to time schedules and set points, along with a careful observation of the HVAC plant throughout the Library Estate, and managed to reduce the carbon footprint by a staggering 16%, meeting the entire years Carbon Management Plan target on their own.

NLS carbon emissions were reduced by 623 tonnes of CO2 and saved £75k on energy bills per year. In recognition, The Carbon Trust has published a case study on NLS to inspire others to follow suit.

Jack Plumb. Facilities Manager, National Library of Scotland

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Ocean Terminal riding the wave

ECGFS have been really proactive in introducing initiatives to Ocean Terminal in the first 3 years of the contract.

A lot of our energy consumption revolves around lighting and ECGFS have brought a lot through energy saving studies; LED fittings; test monitors; sensor installations; programming and we have benefitted through substantial savings. I’m confident ECGFS will continue to bring important ideas to the party over the next 3 years.

Additionally, our full-time ECGFS Site Engineers are superb, work together as a great team and, more importantly, integrate with our team as part of the fabric of the building.

Dennis Jones. Centre Manager, Ocean Terminal

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  • Following Contract Review meeting with Salford Councils “Urban Vision”, Facilities Manager Mike Binns reported ECGFS team were the best they had ever had - from KPI’s, Reporting, Admin, Servicing etc. all sites declared ‘very happy’ with ECG engineers who “certainly know their stuff” in addition to being well presented, well mannered, and very helpful.

    Mike Binns Facilities Manager, Salford Urban Vision
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  • Just wanted to say thank you for your hard work with the Security issue & M&E Plant repair  – quick attendance, great communication on ETA and call to myself. Ultimately quick resolution. Great job.

    Cameron Gow Regional Facilities Manager - Property Management - Capita
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ECG ENGINEERING TEAM TAKE THE PLAUDITS

As a company we continually strive to deliver a high standard of customer service and quality to each and every client. We actively encourage feedback from our clientele, and it is always great to receive commendation for exceptional work delivered – similar to the praise we recently received regarding two of our engineers who carried out works on behalf of NHS National Services Scotland.

“I just felt that I had to contact you and let you know about the two marvellous tradesmen that were here last week.

They managed to do what various other workmen could not, completing the work with skill and precision and when they left you would never have known that they had been in at all, other than the repair had been completed and all was well.

They are very polite, accommodating and clean and tidy workers.

I can only add that if there were more quality workmen like these two guys the world would be a much better place.”

Liz Young. NHS National Services Scotland

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Royal London Group

Before ECGFS took over the planned maintenance of the site, there were not only an abundance of problems surrounding air conditioning, plant and equipment, but we also had very little control and clarity of who was coming to site and what they were there to do.

Due to previous experiences with Facilites Contractors I may have appeared to over question advice at times, but feel a trusting relationship is forming and really hope that this continues. There are many more improvements to be made but the foundations have been laid to make this a successful contract.

Can you please pass on a big thank you to everyone in the ECGFS team for their efforts.

Iain John. Royal London Group

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