I wanted to extend some positive feedback to you, specifically related to the level of service we have recently received from your manager, Clive, and his team of engineers.
Following Contract Review meeting with Salford Councils “Urban Vision”, Facilities Manager Mike Binns reported ECGFS team were the best they had ever had - from KPI’s, Reporting, Admin, Servicing etc. all sites declared ‘very happy’ with ECG engineers who “certainly know their stuff” in addition to being well presented, well mannered, and very helpful.
Just wanted to say thank you for your hard work with the Security issue & M&E Plant repair – quick attendance, great communication on ETA and call to myself. Ultimately quick resolution. Great job.
They managed to do what various other workmen could not, completing the work with skill and precision and when they left you would never have known that they had been in at all, other than the repair had been completed and all was well.
They are very polite, accommodating and clean and tidy workers.
I can only add that if there were more quality workmen like these two guys the world would be a much better place.”