The core of our business is provided through our network of mobile maintenance engineers. ECGFS Field Engineering teams are highly skilled and multi-disciplined, trained to the highest industry standards to recognise and respond to the challenges posed by the complexities of modern building services.
Ongoing investment in both technology and people keeps ECGFS ahead of the pack and has ensured that our response times continue to set the standard. Our uniquely tailored Vixen CAFM system enhances still further the transparency we provide in all contracts and keeps Facilities Managers constantly in the loop with real time access to project status levels and work records.
Our personnel training, with online interaction through our cloud system to ensure development, is focussed and timely. Our investment, for instance, in upskilling our site based engineers has resulted in increased value from a fixed price labour resource.
Our Help Desk is uniquely supported by a Team of Technical Managers who are qualified and experienced engineers and are tasked with allocating each job, updating the Cloud based MIS and audits each job on completion. They are also on hand to advise and support on-site engineers should issues arise.