24/7/365 Helpdesk linking seamlessly with Technical Managers and operatives in the field … isn’t that the kind of joined up thinking you should be joining up with?
Staffed round-the-clock by trained, experienced ECGFS personnel with engineering expertise, our Helpdesk is fully enabled with our latest development of VIXEN web and workflow technology. On average, over 4700 reactive calls are co-ordinated and managed every month in conjunction with the robust CAFM/mobile technology we provide to you to deliver ‘real-time’ information.
To ensure seamless access to expert know-how – and optimum efficiency in resolving issues – all service calls are screened by ECGFS’s dedicated Specialist Technical Desk and allocated to the appropriately skilled on-site or mobile support engineers mobile smart device, together with a defined response time. All engineers and technicians are highly skilled, multi-disciplined and trained to industry leading standards.
The status of each job at every step is captured in real time within a truly integrated CAFM database system, customised over more than a decade in conjunction with VIXEN software engineers. This provides complete transparency and can be accessed at any time by clients via the ECGFS web-based system on computer terminal, laptop or PDA.
ECGFS staffed helpdesk with experience and engineering expertise often co-ordinating and managing 5000 calls per month – supported and advised by our technical managers.