Workman Case Study


ECG were awarded the Mechanical & Electrical Maintenance Services contract at The Observatory -located at the heart of Manchester City Centre - and deliver the services required under this contract through close management by the designated Contract Manager and Technical Manager operating from our nearby Manchester Regional Office.The Technical Manager ensures our engineers are always available to attend site as required, whether to deliver planned preventative or reactive maintenance services, through close management of their pool of local engineers – linked directly to our modern CAFM system through company-issued PDAs.This high technology solution allows ECG to deliver a sterling service to The Observatory, ensuring the closest engineer with the required skillset is able to attend well within Workman’s specified response times.


The Observatory is a 9 storey, modern office suite, located within Manchester’s bustling city centre district. Following comprehensive refurbishment works, The Observatory provides Grade A accommodation and is a part of Workmans - UK and European property management and building consultancy - diverse property portfolio.