Phone System Downtime – please note our phone lines will be down for maintenance on the morning of 11th Feb. Please contact our Call Centre email where possible firstname.lastname@example.org or contact your contract manager directly. Alternatively, we have 2 emergency numbers available – Call Centre 01698 822576 – Reception 01698 827861
ECGFS Contract Managers can now conduct audits via their smart phones and instantly upload results onto the client area of our MIS platform for ultimate transparency and real-time information, thanks to ECG’s new, internally developed AUDIT App. Traditionally, contract audits are often perceived as expensive, time consuming and not particularly worthwhile unless there is an end result. With ECG’s tool auditing is now fast, effective and tailored to add value as well as improve operations.
Auditing the difference. In our experience, a good M&E maintenance contract not only identifies clearly the obligations of the provider, it also forms the foundation for a productive relationship built on communication and trust. ECGFS’s new, fast Audit Tool enables everyone to be clear that:
• Standards are being met
• Opportunities are created to review and change process
• Self improvement is encouraged
• Honest feedback on performance is available
• ECGFS upholds contractual obligation