CBRE Case Study


After an intensive tendering process in 2015, ECG Facilities Services were awarded the M&E maintenance contract for CBRE’s Scottish portfolio; encompassing 28 sites including Nelson Mandela Place in Glasgow and Edinburgh Quay.The plant and equipment we maintain as part of the contract scope varies greatly and, as such, the contract also includes a significant proportion of subcontractor involvement – which is controlled by our dedicated Subcontractor Management team based in our Blantyre HQ.CBRE is one of a number of existing clients who utilise the eLogbooks CAFM system. We are now heavily experienced in using this platform and, as a result, our organisation has established a team of eLogbooks Administrators who are responsible for ensuring our compliance.Due to the fast and effective response times provided by ECG, we are now CBRE’s first point of contact for reactive call outs of any nature – as the client has the confidence in ECG’s in-house helpdesk facility, attendance times, and first time fix provision.


With over 70,000 employees across the globe, CBRE is one of the world’s largest property management agents, with a presence in North America, Europe, and Asia Pacific.