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FULLY INTEGRATED AND STRATEGIC

ECG Facilities Services was established in 1994 and provides M&E Maintenance nationwide to the commercial & industrial sectors, plus specialist services in Retail and Water Hygiene 24 hours a day, 7 days a week, 365 days a year.

The company now has strategic offices and Service Centres throughout the length & breadth of the UK and is committed to innovation in delivering FM.

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MULTI-SKILLED
ENGINEERS NATIONWIDE

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M&E ASSETS
MAINTAINED

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PLANNED PREVENTATIVE
MAINTENANCE VISITS PA

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AVERAGE REACTIVE
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M&E Maintenance

M&E Projects

Water Hygiene

Retail

Managed Services

Service Helpdesk

WE CAN BOAST SOME REASSURING STATISTICS, BUT CLIENTS COME TO ECG FOR MORE THAN NUMBERS.

As an agile, innovative Facilities Maintenance company led by accessible, hands-on owner-directors, ECGFS provides a world-class service that adds efficiency and value to the client’s business.

Fully integrated real-time technology helps deliver ECGFS expertise in the field, drawing on CAFM links to our engineers in the field, supported by reliable Management Information Systems and the increasingly important asset of remote auditing.

Centralised customer support enables exceptional management information and transparency to be shared with our client partners. Cloud-based and real-time, from anywhere in the world.

Years of experience and expertise enhance the ECGFS offering: continuity of management and teamwork is a powerful advantage for any client. Clarity of communication with professionals who understand every aspect of the business adds extra efficiency to every job.

CLIENT ENDORSEMENTS

NHS Lanarkshire

Asset Maintenance Manager

Further to the recent boiler replacements at 2 of our Health Centres and the replacement of the water heater at our Hospital, I just wanted to send you a quick note of appreciation. Your team provided the project work plan and stuck stringently to it. This ultimately meant that the required completion dates were met to our satisfaction. In this case, there were no negatives linked to the fine work that was carried out, so with this in mind, I would like to thank you and your team for three very complete and successful installations.

Property Management - Capita

Regional Facilities Manager

Just wanted to say thank you for your hard work with the Security issue & M&E Plant repair – quick attendance, great communication on ETA and call to myself. Ultimately quick resolution. Great job.

Salford Urban Vision

Facilities Manager

Following Contract Review meeting with Salford Councils “Urban Vision”, Facilities Manager Mike Binns reported ECGFS team were the best they had ever had - from KPI’s, Reporting, Admin, Servicing etc. all sites declared ‘very happy’ with ECG engineers who “certainly know their stuff” in addition to being well presented, well mannered, and very helpful.

ROYAL LONDON GROUP

Soft Services Manager

Before ECGFS took over the planned maintenance of the site, there were not only an abundance of problems surrounding air conditioning, plant and equipment, but we also had very little control and clarity of who was coming to site and what they were there to do. Due to previous experiences with Facilities Contractors, I may have appeared to over question advice at times, but feel a trusting relationship is forming and really hope that this continues. There are many more improvements to be made but the foundations have been laid to make this a successful contract. Can you please pass on a big thank you to everyone in the ECGFS team for their efforts.

NHS National Services Scotland

Nurse Practitioner

"I just felt that I had to contact you and let you know about the two marvellous tradesmen that were here last week.They managed to do what various other workmen could not, completing the work with skill and precision, and when they left you would never have known that they had been in at all, other than the repair had been completed and all was well.They are very polite, accommodating and clean and tidy workers.I can only add that if there were more quality workmen like these two guys the world would be a much better place."

Ocean Terminal

Centre Manager

ECGFS have been really proactive in introducing initiatives to Ocean Terminal in the first 3 years of the contract. A lot of our energy consumption revolves around lighting and ECGFS have brought a lot through energy saving studies, LED fittings, test monitors, sensor installations and programming – and we have benefitted through substantial savings. I’m confident ECGFS will continue to bring important ideas to the party over the next 3 years. Additionally, our full-time ECGFS Site Engineers are superb, work together as a great team and, more importantly, integrate with our team as part of the fabric of the building.

National Library of Scotland

Facilities Manager

ECGFS are the main plant maintenance and operation contractors to the National Library for Scotland and have a full-time team on site. In partnership with the Estates staff, who formed a Green Team, they made a number of adjustments to time schedules and set points, along with a careful observation of the HVAC plant throughout the Library Estate, managing to reduce the carbon footprint by a staggering 16% and meeting the entire year’s Carbon Management Plan target on their own. NLS’ carbon emissions were reduced by 623 tonnes of CO2 and they saved £75k on energy bills per year. In recognition, The Carbon Trust has published a Case Study on NLS to inspire others to follow suit. Facilities Manager

National Laboratory Service

Team Leader

I wanted to extend some positive feedback to you, specifically related to the level of service we have recently received from your manager, Clive, and his team of engineers. They have done a great job supporting me and the Environment Agency at Starcross with our M&E contract. After years of having substandard service from other suppliers, it is great to have such a reliable and consistent service from ECG.

Eastgate Shopping Centre

Operations Manager

I have 2-5 ECG engineers on site, any issues that arise are dealt with efficiently and effectively, an on-site Facilities Manager oversees this too.

Capita

FM Operations Manager

ECG remain my first thought and ‘go to’ in regard to providing a quality service for M&E for many reasons, communication, flexibility, approachability, professionalism and honesty!Contract Managers are always contactable and answer queries within a satisfactory turnaround. The entire team ooze a willingness to help and provide support. Keep up the great work!

The Thistles Shopping Centre

Technical Services Manager

ECG have a progressive style of working and are always advising on innovative ideas/initiatives and are self-sufficient with varied levels of depth, technical expertise and compliance monitoring at their own accord. As an organisation that adopts management systems to ISO 9001, ISO 14001 & OHSAS 18001, this is pivotal to us as clients as our approach is to operate with likeminded businesses.

Anderson Strathern

Facilities Officer

Every aspect of the services we get from ECG is excellent. From response times to the professionalism of the engineers, it is faultless. I would highly recommend.

Savills

Roving Building Manager

I just wanted to convey my gratitude for the effort made by your team at our London sites where we have achieved Gold ratings in our recent Health & Safety Audits. The M&E audit scores are also improving and the most recent one has improved from 84% to 93%, a good improvement. The team deserve commendation for their tireless effort and great attitude.

JLL

Procurement Category Manager

ECG score highly in all aspects of service as we measure them at JLL. They are extremely capable and most importantly they are extremely willing to provide excellent service. They are the highest performing hard services supplier on our books.

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THE EVOLUTION OF NEXT-GENERATION FM

With the primary aim of giving clients exactly what they want – instant visibility of a buildings real-time performance data and the ability to monitor the status of M&E partner’s maintenance activities – we have invested substantially to create a unique National Control Room which is a hub between our business’s tailored CAFM & Elogbooks platform and the revolutionary 4D monitoring solution. The result is the ultimate universal window into the live health of a property.

From corporate HQs to shopping centres; public sector buildings to Housing Association properties; our specialist engineering teams are maintaining and repairing our clients’ business critical building services before the doors open – and often late into the night when the last doors close, ensuring everything is working like clockwork…

WHY NOT YOURS? THE NUMBER'S

0845 230 2308

SOCIAL RESPONSIBILITY

WORKING WITH LOCAL CHARITIES

ECGFS & SPIRIT AID - WORKING TOGETHER FOR OUR COMMUNITIES

“In a time of real crisis for many families, ECG facilitate and support the incredible work that Spirit Aid does in our communities”

ECG partnered with Spirit Aid this year as we wanted to get involved in their efforts to help out children and young people within our local communities and across the world. We have had amazing feedback from everyone at Spirit Aid who are so grateful for the support of ECG. It really means a lot for the company to have such a great team who can make such a difference within our local communities.