Support

ECGFS operates nationally from, currently, 7 strategic centres with solutions including static, site-based and multi-property to enhance our customers facilities care.

Fully scaleable, our services can be readily expanded at any location throughout the UK via our multi-disciplined teams who all work to an extremely high operational level through a series of Key Performance Indictators – ensuring service quality is maintained and continuously enhanced.

CENTRALISED SUPPORT

Driving change and innovation, our development of technology and centralised customer support has transformed the delivery of FM in the workplace, enabling exceptional management information and transparency to be shared with our client partners.

Technology is bringing a genuine sea change to how FM is delivered and how clients interact.

Imagine communicating instant visibility of a building’s real-time performance data. Then enhance that advantage with the ability to monitor the status of your M&E partners minute by minute maintenance activities and you’ll have an understanding of what ECG has delivered over the past few years.

4D monitoring combined with our unique tailored CAFM and Elogbooks solution has resulted in the ultimate universal window into any building’s M&E live health and project status – embracing and harnessing cutting-edge technology to deliver real-time information on a single platform that is accessed by internal and external stakeholders.

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01698 828 778

Our new National Control Room is the hub of our live UK wide operations.

4D monitoring is the catalyst to our pioneering, investment in the future and creation of a National Control Room which provides a seamless hub between the 4D solution and our engineers in the field.

The 4D monitoring system can be fitted retrospectively at a low cost to our client’s property assets to optimise plant efficiency, improve energy use and generally reduce property management costs.

Results show that we can identify and deliver savings of 10 – 30% per property and provide FM’s instant visibility of a building’s performance data – as well as directly monitor the building environment.

Through the sensors fitted to key equipment, buildings can automatically call for work in response to simple alarms using pre-set parameters.

ONCE WE DECIDED TO “THROW OUT THE RULE BOOK” OUR INNOVATIVE APPROACH STARTED TO REAP DIVIDENDS.

As a nimble, owner-managed business, we were not bound by the usual constraints of the large, faceless FM giants, who generally, due to their size and corporate structure, remain inflexible to their business needs and more importantly, those of their clients.”

ECG carried out a ‘top to bottom’ review, and focussed on key elements of our business that we believed would transform work the way we operate and deliver services plus add significant value for our clients.