Phone System Downtime – please note our phone lines will be down for maintenance on the morning of 11th Feb. Please contact our Call Centre email where possible firstname.lastname@example.org or contact your contract manager directly. Alternatively, we have 2 emergency numbers available – Call Centre 01698 822576 – Reception 01698 827861
ECG Facilities Services currently provide maintenance and reactive call-out cover to 58 depots, offices and water treatment and waste water treatment sites belonging to Scottish Water across the country.
These sites varied greatly in both size and type, and are located in both high-populated areas and rural areas.
This contract predominately comprises maintenance, servicing and repairs to air conditioning and boiler plant and equipment.
As with any large public sector body, a key success factor is establishing excellent communication channels with the client and building users.
We pride ourselves on our organisational skills and communication/ reporting skills across all levels of personnel.
In recent years, our organisation undertook a reviewand (with consultation with Scottish Water) upgrade of welfare facilities across 270 sites. This included the installation of new ablution facilities, kitchens, washing equipment, decorating and general structural work.