CBRE

CBRE Case Study
Killingworth Shopping Centre, Newcastle Case Study
CBRE
CBRE

OVERVIEW

Following an intensive tendering process in early 2017, ECG Facilities Services were successfully awarded the contract for the provision of Mechanical and Electrical Maintenance Services to the Killingworth Centre in Newcastle-upon-Tyne. ECG are responsible for maintaining a wide variety of plant and equipment at this shopping centre and, as such, the contract also includes a sizeable proportion of subcontractor involvement. To ensure this runs smoothly, this aspect is controlled by ECG’s dedicated Subcontractor Management Team based in our local Manchester Regional Office. CBRE utilise the Elogbooks CAFM system which ECG are heavily experienced in, establishing a team of Elogbooks Administrators responsible for this – clearly demonstrating our commitment to accommodating our Client’s needs. Due to the fast and effective response times ECG have demonstrated throughout the delivery of this contract, we have become CBRE’s first point of contract for reactive calls of any nature as the client has the utmost confidence in ECG’s in-house Helpdesk facilities, attendance times and ‘first time fix’ provision.

BACKGROUND

With over 70,000 employees across the globe, CBRE are one of the world’s largest property management agents – with a presence in Europe, North America and Asia Pacific. The Killingworth Centre is a bustling undercover shopping mall located in the heart of Killingworth on the outskirts of Newcastle-upon-Tyne.

SERVICES DELIVERED

Planned preventative maintenance to mechanical and electrical services
Emergency reactive call-outs
24/7 emergency cover
Water hygiene maintenance services in accordance with ACOP L8