Phone System Downtime – please note our phone lines will be down for maintenance on the morning of 11th Feb. Please contact our Call Centre email where possible or contact your contract manager directly. Alternatively, we have 2 emergency numbers available – Call Centre 01698 822576 – Reception 01698 827861


Savills Case Study
Bon Accord & St Nicholas Case Study


ECG Facilities Services were initially awarded a three year contract for both the Bon Accord and St. Nicholas Shopping Centres in Aberdeen, and we have since successfully re-tendered this contract due to the high quality of service we have provided. ECG inherited the on-site operatives under TUPE, and we have since augmented this team with two new operatives who work proactively with the Management Team. This engineering team provide maintenance for a wide-range of mechanical and electrical plant and equipment located within these shopping centres to ensure that both of the centres remain open for business throughout the year. Our organisation has introduced optimised solutions to the shopping centres to ensure that the retailers receive “best-in-class” service provision.


The St. Nicholas and Bon Accord Shopping Centres were originally two distinct, separate shopping centres competing with one another when they opened in 1985 and 1990, respectively. Since then, these two shopping centres have combined to create one huge centre to serve the people of Aberdeen and the surrounding area.


Preventative planned maintenance to M&E services
Site-based FM team
Mechanical and Electrical statutory testing
Emergency reactive calls
24/ 7 emergency cover
Building fabric