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ECGFS are a refreshing and innovative organisation led by ‘hands-on’ owner directors, each renowned within the FM sector for their professionalism and specialist knowledge which has built the business and its reputation as an industry leading service provider.
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Ocean Terminal have renewed the FM contract with ECG following the original 3 year contract during which time we received excellent service with all the support we needed; with their ideas and creativity they have proven a perfect fit with quick, direct access to anyone in the organisation - including the MD.
Dennis Jones, Ocean Terminal
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Service contracts have evolved with significant influence from our professional helpdesk which centralises customer support. As early pioneers, our 24/7 service is manned by our own staff and is fully enabled with web and workflow technology.
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Our Technical Support teams are in real time contact with our engineers providing 'job by job' auditing and technical support, which in turn enhances our response times and promotes 'first time fix'.
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From corporate HQ's to Shopping Centres; Public Sector Buildings to Housing Associations; our specialist engineering teams are maintaining and repairing our clients' business critical building services before the doors open - and often late into the night when the last doors close, ensuring everything is working like clockwork...
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ECGFS is the main plant maintenance and operation contractor for the National Library, and has a full-time team onsite who made a number of adjustments, along with careful observation of the HVAC plant throughout the NLS Estate, and managed to reduce the carbon footprint by a staggering 16%.
Jack Plumb, National Library of Scotland